Knowledgebase : Vendor Knowledgebase > Vendor FAQ
You may retrievie a lost password by simply clicking on the "Lost Password" link.  This link is located directly below the password textbox on the PRISM portal login page.  The password will be sent to the email address of record for PRISM. To more assi...
There are several steps one must take in order to successfully generate and use digital signature. This article demonstrates setting up the digital signature from a vendors perspective. 1) Answer all security Questions [http://wiki.prismcompliance.co...
Prism accepts two file types for import, XML and XLS. The PRISM importers parse XML files against the XML W3C standards before processing them. Any file that fails parsing aborts the import process. More specifically, The ampersand character (&) and the l...
If you are receiving an 'Oops' message when attempting to log into the PRISM system, there may be a few things you need to correct before you are able to proceed: 1) Ensure that cookies are enabled on your browser. PRISM will not operate if your web bro...
ACCOUNT LOCKOUT A lockout occurs with three (3) consecutive unsuccessful logins. This is done to protect your data and alert PRISM Professionals and officials to potential portal intrusion. If your account has been locked, contact your jurisdiction. T...
PRISM facilitiates finding other vendors for potential partnering opportunities. There is no need to look through paper-based directories or call your jurisdiction. simply visit a jurisdiction using the main PRISM portal page, select a jurisdiction, click...
VENDOR COMPLIANCE REPORTING - NO CONTRACTS SHOWING If you logged into PRISM and no contracts are showing when you click "Compliance Management" it is becuase you are not associated with any contracts as a prime or sub. Contact your jurisdiction if you a...